Privacy Policy

1. Introduction

PetChart ("we", "our", or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our veterinary electronic health records platform.

2. Personal Data We Collect

We collect the following types of personal data:

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password
• Client Information: Contact details, address, and communication preferences
• Pet Information: Pet name, species, breed, age, weight, medical history, vaccination records, and photos
• Payment Information: Billing details for invoice processing (we do not store credit card numbers)

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, and interaction patterns
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and error logs for security and troubleshooting

3. Purpose of Data Collection

We collect and use your personal data for the following purposes:

• Providing veterinary electronic health record services
• Managing appointments and sending reminders
• Processing invoices and payments
• Sending vaccination and wellness reminders
• Communicating important updates about your pets' care
• Improving our services and user experience
• Ensuring platform security and preventing fraud
• Complying with legal and regulatory requirements

4. Consent

By using PetChart, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy. Where required by law, we will obtain your explicit consent before collecting sensitive personal data.

You may withdraw your consent at any time by contacting us. However, please note that withdrawal of consent may affect our ability to provide certain services to you.

5. Disclosure of Personal Data

We may share your personal data with:

• Veterinary Clinics: Your data is accessible to the veterinary practice you are registered with
• Service Providers: Third-party providers who assist in operating our platform (hosting, email, analytics)
• Legal Requirements: When required by law, court order, or government authorities
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal data to third parties for marketing purposes.

Vet reference (AI): if a clinic turns it on, questions its staff type into Vet reference are sent to Perplexity AI, Inc. (United States) to find an answer from veterinary sources. No client or pet records are sent, and phone numbers, email addresses, NRIC/FIN and microchip numbers typed into a question are removed before it is sent. Perplexity does not use what we send to train its models.

Clinic assistant (AI): if a clinic turns it on, answering its staff's questions about the clinic's records sends limited information (names of clients and pets, appointment times, vaccination due dates, stock levels and amounts owed or paid) to Anthropic, PBC (United States), which may process it outside Singapore. Phone numbers, email addresses, home addresses, microchip numbers and medical notes are not sent. Anthropic does not use this information to train its models, and deletes it within 30 days at most, except where the law requires otherwise or its automated safety systems flag a request (then it may keep it for up to 2 years), under its commercial terms. Clinics that turn the assistant on agree to tell their clients.

6. Your Rights Under PDPA

Under the PDPA and other applicable laws, you have the following rights:

To exercise any of these rights, please contact us at support@pet-chart.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Medical records may be retained for the period required by veterinary regulations in your jurisdiction.

When personal data is no longer needed, we will securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and audits
• Access controls limiting data access to authorized personnel
• Employee training on data protection

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside Singapore. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your personal data in accordance with the PDPA.

10. Cookies and Tracking Technologies

We use essential cookies and similar technologies to operate our platform. These include authentication cookies and session management. We do not use third-party advertising cookies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer: