For Practice Owners & Managers
Run a More Profitable Practice — With Less Effort
Between rising client communication expectations, ongoing visit pressure, and staff burnout, practices cannot afford operational friction. PetChart replaces disconnected tools with one platform for scheduling, records, billing, and follow-up.
Current Industry Signals
Recent veterinary industry research points to the staffing, communication, and visit-trend pressures practice owners are dealing with right now.
50%
Report burnout symptoms
Merck Animal Health's 2024 wellbeing study says burnout remains a defining issue for veterinary teams, which is why reducing after-hours admin matters.
Merck Animal Health 202477%
Prefer text or chat
PetDesk's 2025 research found pet owners increasingly prefer digital communication over phone-first workflows.
PetDesk 20253.1%
Visit decline in 2025
Vetsource reported patient visits per practice were still down year over year in 2025, reinforcing the need to retain every active client.
Vetsource 2026Industry Problems → PetChart Solutions
Real challenges backed by industry data — and how PetChart addresses each one.
Receptionist phones owners one by one to remind them of appointments
Email reminders go out automatically the day before, and WhatsApp messages are ready to send from the clinic's own phone
Vet writes up SOAP notes after hours, contributing to reported burnout in the profession
Structured SOAP visit notes with vital signs, quick to fill in during the visit and kept with a full history
Front desk writes invoices by hand and works out the GST
Create the invoice from the visit: GST is worked out and the PayNow QR code is already on it
Medicine labels are handwritten at the dispensary
Prescribing checks the pet's allergies, then the label and the owner's instructions print together
The quarterly GST return is pieced together from paper invoices
A GST summary ready for your F5 return, plus sales by item and who still owes you
Preventive care follow-up depends on someone remembering to make the call
Vaccine reminders go out before the due date and again if a vaccine becomes overdue
Built for Every Practice Size
Whether you're a solo vet or a busy multi-vet clinic, PetChart fits how you work.
Solo & Small Practices
You wear every hat. PetChart takes routine admin off your hands so you can focus on medicine. No IT team needed.
- Set up with us on a call, no server needed
- Nurses and front desk staff join free
- Reminders that email themselves
- GST invoices with a PayNow QR code
Multi-Vet Clinics
Coordinate schedules, share patient records, and keep the whole team working the same way.
- A shared schedule with the vet on each booking
- Admin and staff roles, each person with their own sign-in
- Every prescription names the prescribing vet
- Sales and who-owes reports for the whole clinic
Larger Clinics
Stock, controlled drugs and GST reporting for busy clinics. Several clinics under one account is coming next.
- Stock with batches, expiry and reorder flags
- Controlled-drug log with a printable register
- A GST summary ready for your F5 return
- Several clinics under one account: coming next
Total Cost of Ownership
PetChart isn't just better software — it's dramatically less expensive than legacy systems when you factor in the total cost.
| Cost Category | PetChart | Legacy Systems |
|---|---|---|
| Base Software | S$149/mo incl. first vet, +S$99/mo per extra vet | Typically $400–800+/mo |
| Per-User Fees | S$0 for nurses & front desk | Often $30–100/user/mo |
| Server Hardware | None (cloud-native) | Upfront investment required |
| IT Maintenance | Included | Additional monthly cost |
| Updates & Features | Included automatically | May require upgrade fees |
| Data Migration | Free guided import | Often additional cost |
| Long-Term Contract | Month-to-month | Annual contracts common |
Frequently Asked Questions
Sources & References
Key claims on this page are grounded in the following primary sources, regulators, or professional standards.
AVMA
2025 Pet Ownership and Demographics Sourcebook
Reference point for pet-owner behavior, visit patterns, and demand context.
PetDesk
Questions Your Veterinary Team Needs to Answer in 2025
Source for digital communication preference and client-expectation signals used on buyer pages.
Vetsource
Veterinary Industry Tracker
Practice visit and revenue trend tracking used to frame demand pressure and retention risk.
Merck Animal Health
Veterinarian Wellbeing Study IV
Primary source for burnout and workload context behind documentation and staffing claims.
BMC / PMC
Appointment reminder systems are effective but not optimal
Systematic review used to support reminder and no-show reduction language.
Your Practice Deserves Better Software
Modernize the workflows your team uses every day. Get started with a platform built to reduce admin load, improve follow-up, and keep records, billing, and communication in one place.