Terms of Service

1. About These Terms

PetChart is provided by VertexOne Technologies Pte. Ltd., a company in Singapore (“we”, “us”). These Terms of Service apply when your clinic subscribes to PetChart and whenever anyone on your team uses it. The person who sets up your clinic's subscription agrees to these terms on behalf of the clinic and confirms they are authorised to do so.

2. Accounts and Your Team

• We set up your clinic's account with you. Your clinic's admins then invite the rest of the team.
• Everyone signs in with their own account. Don't share logins, and keep passwords private.
• Admins choose each person's role and should remove people who leave the clinic.
• Keep your clinic's details, and the vets marked on your Team page, accurate.

3. Acceptable Use

You agree not to misuse PetChart, including:

• Trying to access data you aren't authorised to see, including another clinic's.
• Uploading malicious content or disrupting PetChart for others.
• Using PetChart for unlawful or fraudulent activity.

4. Plans, Billing and Cancellation

• Price per vet. Your plan's price includes your first vet, with a charge for each additional vet, as shown on our pricing page when you subscribe or as agreed with you in writing. Nurses, technicians and front desk staff are not charged.
• Who counts as a vet. A vet is a team member marked as a vet on your Team page who has accepted their invite. When the number of vets changes, the new price applies from your next billing period.
• Billing period. You can pay monthly or yearly, in advance, in Singapore dollars. Your subscription renews for the same period until you cancel. Taxes, including GST, apply where the law requires.
• Offers. Promotional discounts apply only as described in the offer.
• Cancelling. You can cancel at any time by emailing us. There is no long-term contract. Your access continues until the end of the period you have paid for, and you won't be charged again.
• 30-day money-back guarantee. If you cancel within 30 days of your first payment, we will refund that first payment in full. Apart from this, payments for a period that has started are not refunded.
• Price changes. We will tell you by email at least 30 days before a price change, and it will apply from your next billing period after that.

5. Your Data

• Your clinic owns the client, patient and business records it puts into PetChart. We process them on your clinic's behalf, as a data intermediary under Singapore's Personal Data Protection Act, and as described in our Privacy Policy.
• We don't sell your data.
• You can ask us at any time for a copy of your clinic's data, and we will provide it in a common format such as CSV.
• After your subscription ends, you can still ask us for a copy. If you ask us to delete your clinic's data, we will, except where the law requires us to keep it.

6. Your Clinic's Responsibilities

PetChart is a tool for keeping records and running the clinic. It doesn't make clinical or legal decisions for you, and your clinic remains responsible for:

• All clinical decisions, diagnoses, treatment, prescribing and dosing.
• Meeting your legal and licensing obligations, including AVS requirements, the controlled drugs register required by the Misuse of Drugs Regulations (PetChart's controlled-drug log is a companion to it, not a replacement), and your GST obligations such as tax invoices, GST returns and InvoiceNow.
• Checking the information you enter, and what PetChart prints and sends on your behalf.
• Checking answers from the AI vet reference before relying on them. Answers come from third-party sources and can be wrong.

7. Third-Party Services

Some features rely on services we don't control, such as email delivery, your clinic's own phone for WhatsApp and text messages, banks for PayNow payments, and the AI provider behind the vet reference. We aren't responsible for those services' availability or for what happens outside PetChart, such as a message that isn't delivered or a payment your bank doesn't receive.

8. Availability and Support

We aim to keep PetChart available at all times, but we may need to carry out maintenance or emergency updates. Every clinic gets a personal setup call, and support by email and WhatsApp during business hours (Singapore time).

9. Suspension and Termination

You can stop using PetChart at any time, as set out in section 4. We may suspend or end access if these terms are breached, if payment is overdue, to protect security, or where the law requires it. Where we reasonably can, we will tell you first and give you time to fix the problem.

10. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profits or lost business, and our total liability to your clinic for any claims relating to PetChart is limited to the fees your clinic paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

11. Changes to These Terms

We may update these terms. We will email your clinic's admins at least 30 days before a change that affects you takes effect, and update the date at the top of this page.

12. Governing Law

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction over any dispute relating to them.

13. Contact